TERMS OF SALE AND RETURNS POLICY
MAKING A PURCHASE
Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.
We accept Credit/Debit Card via SagePay or alternatively through PayPal. If you are shopping internationally, place your order and your credit card company will convert the transaction to your own currency, VAT will also be deducted.
We accept Visa, Visa Debit, MasterCard, Switch, Maestro and Delta. You may send your credit card information via phone, or over the Internet using our secure server.
When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.
SHIPPING AND HANDLING
All goods with a weight no greater than 30kg, will be shipped to the UK mainland for £20.00. All goods delivered in the island of Ireland, will cost £15.00. Orders via courier will receive automated tracking information if we have been supplied with a valid email address at the checkout stage. Any customers charges are the responsibility of the customer as are any additional delivery charges (e.g. re-delivery attempts).
We will process your order immediately and aim to ship your order to you within the stipulated days as per product stated at the check-out area. You can expect to receive your order normally within 3 to7 working days. International orders are generally received in more than 7 working days, depending on the country.
If your item is not in stock we will always place it on back order for you and will ship the item as soon as additional stock arrives. You will always be emailed with the option to cancel your order if you would rather not wait.
For orders made from the UK or the European Union, 20% VAT is added. Any EC customer with a valid EC Vat number will have Vat zero rated.
CREDIT CARD SECURITY
As we use SagePay for all our credit/debit card transactions, the utmost care is taken to guarantee your security. Full terms and conditions on SagePay security are available from SagePay or by request
We guarantee your satisfaction. All products have a standard 1 year return to manufacturer warranty covering manufacturer defect.
If you need to contact us at any time please use the contact details below
All Beverage Services
207 Omagh Road
+44 (0) 28 8556 8222
Faulty items must be returned within 7 days of the product being delivered to receive a full refund. Please request a returns form from us at email@example.com and send with the item to the address above. We do not accept any returns without an accompanying returns form. We can then send a replacement out to you if the product is found to be faulty. Refunds may also be issued in certain circumstances - please contact us for details. All products have a standard 1 year return to manufacturer warranty covering manufacture defect.
Unwanted items must be returned within 7 days of the product being delivered to receive a full refund. Items must be in original packaging with all parts as supplied and be in a re-saleable condition. All Beverage Services Ltd will not issue refunds for the postage.
We accept no liability for items damaged during postage to us and we recommend that all items are returned via Recorded delivery as we will not be held responsible for goods not received.
If the item has been ordered incorrectly, found to be unsuitable or simply no longer required - the postage cost is the responsibility of the customer.
If the item is found to be faulty or a packing error has occurred - the postage for returning the item to us will be refunded if requested.
Your rights to return goods are protected under the EU Distance Selling Directive which can be found at HMSO.
All Beverage Services Ltd (“We”) are committed to protecting and respecting your privacy.
For the purpose of the Data Protection Act 1998 (the Act), the data controller is All Beverage Services Ltd of 80 Moylagh Rd, Beragh, Omagh, Co Tyrone, N. Ireland BT79 0UN (registration number NI062601).
This policy only applies to our site. If you leave our site via a link or otherwise, you will be subject to the policy of that website provider. We have no control over that policy or the terms of the website and you should check their policy before continuing to access the site.
We may collect and process the following data about you: Information that you provide by filling in forms on our site www.absservices.co.uk This includes information provided at the time of registering to use our site, subscribing to our service or requesting further services. We may also ask you for information when you report a problem with our site.
· If you contact us, we may keep a record of that correspondence.
· We may also ask you to complete surveys that we use for research purposes, although you do not have to respond to them.
· Details of your visits to our site including, but not limited to, traffic data, location data, weblogs, operating system, browser usage and other communication data, whether this is required for our own billing purposes or otherwise and the resources that you access.
We may collect information about your computer, including where available your IP address, operating system and browser type, for system administration and to report aggregate information to our advertisers. This is statistical data about our users' browsing actions and patterns, and does not identify any individual and we will not collect personal information in this way.
We may obtain information about your general internet usage by using a cookie file which is stored on the hard drive of your computer. Cookies contain information that is transferred to your computer's hard drive. They help us to improve our site and to deliver a better and more personalised service. They enable us:
· To estimate our audience size and usage pattern.
· To store information about your preferences, and so allow us to customise our site according to your individual interests.
· To speed up your searches.
· To recognise you when you return to our site.
Where we store your personal
All information you provide to us is stored on our secure servers. Any payment transactions will be encrypted. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.
Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.
Uses made of the information
We use information held about you in the following ways:
· To ensure that content from our site is presented in the most effective manner for you and for your computer.
· To provide you with information, products or services that you request from us or which we feel may interest you, where you have consented to be contacted for such purposes.
· To carry out our obligations arising from any contracts entered into between you and us.
· To allow you to participate in interactive features of our service, when you choose to do so.
· To notify you about changes to our service.
We may also use your data, or permit selected third parties to use your data, to provide you with information about goods and services which may be of interest to you and we or they may contact you about these by [post or telephone].
If you do not want us to use your data in this way, or to pass your details on to third parties for marketing purposes, please tick the relevant box situated on the form on which we collect your data.
Disclosure of your information
We may disclose your personal information to third parties:
· In the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets.
· If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.
You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your data. You can also exercise the right at any time by contacting us at firstname.lastname@example.org
Our site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.
Access to information
The Act gives you the right to access information held about you. Your right of access can be exercised in accordance with the Act. Any access request may be subject to a fee of £10 to meet our costs in providing you with details of the information we hold about you.